Malaysia Online Wallpaper Shop FAQ
FAQ
Malaysia Online Wallpaper Shop FAQ
Elegan, Products & Services
About Elegan
What is Malaysia Online Wallpaper Shop?
- An E-Commerce Website that provides Premier Grade Wallpaper Product & Professional Wallpapering Services.
- This Website is an asset of Elegance Decorative Arts, managed by Elegan Team.
Who are Team Elegan?
- A Creative Team from Elegance Decorative Arts (Elegan) that focuses on Digital & Social Media Marketing.
Can you tell me more about Elegan?
- A Malaysia registered company founded on 16 August 2017, well known as Elegan in Wallpaper Industry.
- Our Office is located at Segamat, Johor, Malaysia.
Where is your Shop Located?
- We don’t have any Showrooms or Branches.
- We’d adopted to Digitalization Working Environment since our foundation.
- We have a Home Office located in Segamat, Johor, Malaysia as registered in SSM.
- Malaysia Online Wallpaper Shop represented us as it named, our customer no need to go to a showroom, all by Online & On-Site Service.
- Our Office Administrations are all done Remotely Online & Web Server.
- Our Consultants & Site Supervisors are mostly traveling in Central, Southern & East Coast.
- Our business operates in the following Model:
- Online Mode
- Customer Order from us in our Online Shop.
- Online Consultation Service.
- O2O Mode (Online-To-Offline)
- Customer makes Appointment.
- On-Site Consultation Service.
- Project Collaborator
- Collaborate with Main-Construction Company.
- Collaborate with Interior Design Companies.
- Online Mode
How Elegan standout from others?
- Cost Saving & Paperless:
- We do have our Operating Cost as same as any business, however, we are able to lower our fixed-cost (esp. in Rental & Maintenance) without having a physical showroom or shop.
- Paperless Administrative, save paper & printing cost as well as environmentally friendly.
- Therefore, we are able to offer our customers the best price in town.
- 20% Discount (Our Price) to 25% Discount (During Sale).
- Our Customer enjoy great savings with the same grade of product & services.
- Elegan vs Others:
- Elegan
- Only specialized in Wallpaper & related services Online & On-Site.
- Serve by Professional Consultant.
- With In-House Installation Team.
- Other Player on Market (A)
- Having physical showrooms/branches only in Major Cities.
- Serve by Sales Person.
- Without In-House Installation Team.
- Other Player on Market (B)
- Having a local shop in town, offering various services such as flooring, curtain & blinding.
- Serve by Sales Person.
- Without In-House Installation Team.
- Elegan
Our Products
What are the Wallpaper Product Elegan Sell Online?
- We only sell Superior, Premier & Exceptional Grade Wallpaper Product in our Online Shop.
- Korean Wallpaper – PVC Paper-Backed – 3.5′
- European Wallpaper (Italy, Germany & Belgium, etc) – PVC Non-Woven – 1.75′Â
- To maintain & sustain our customer satisfaction level, we DO NOT SELLÂ Self-Adhesive Wallpaper (Sticker) or any OEM Wallpaper.
I want to know if Elegan sell Japanese Wallpaper?
- Yes.
- We only sell Japanese Wallpaper (Overlap & Cut – Seamless) in On-Demand or On-Site Only.
I want to know if Elegan have any Customized Wall Mural Product?
- Yes.
- We have various type of Top Grade Wall Mural Product:-
- Non-Woven Fabric – Matte Satin
- Non-Woven Fabric
- UVGEl Non-Woven Fabric
- UVGel PVC Paper-Backed
- PVC Paper-Backed (Discontinued)
- On-Demand & On-Site Basis.
Installation Services
Does Elegan provide any Professional Wallpapering Services?
- Yes.
- We provide all kind of Professional Wallpapering Service:
- Wallpaper Installation Service – General Wall
- Wallpaper Installation Service – Staircase Wall
- Wallpapering Service – Ceiling
- Remove Existing Wallpaper
Who will perform the Installation Services?
- Our In-House Professional Installers.
- Our Authorized Professional Installers.
Quality & Warranty
Does Elegan provide any Product Warranty?
- Premier Grade Wallpaper can last above 10 Years in general with minimal maintenance.
- However, if you only buy product from us & received the wallpaper with defects, we will provide 1 to 1 exchange.
- Before Installation – Yes
- Our Installer will check the product quality before installation.
- If there are any product defects, we will provide a 1 to 1 exchange.
- After Installation – No
- There will be difficult to determine if defects are from the manufacturer.
- Please see Workmanship Warranty for more info.
Does Elegan provide any Workmanship Warranty?
- Yes
- Notify Elegan if there are any Workmanship Errors.
NOTE:
- Works:
- Professional Installer will use exclusive tools & adhesive for Wallpapering Works.
- Seaming:
- Please note that common wallpaper are with seaming (joining).
- You may find higher chances to discover the seaming line for some patterns or colors.
- Most of the time, its due to the angle of light or Sunlight.
- Wall Conditions:
- Wall Conditions have great impact for Wallpapering Quality.
- Before Wallpapering, we recommend to:
- Repair any Major Wall Leveling Issue.
- Moistureproof the Wall with good sealing & waterproof work.Â
- Apply suitable Under-Coat Sealer before Wallpapering in any cases.
- Apply delicated Under-Coat Sealer for Oily or Dusty Wall Surface.
Guide
More…
Pricing, Checkout, Shipping & Account
Pricing & Payment Method
Product Price
- The Product Price is NOT inclusive of Installation Fee & other Addons.
- We’d absorbed the shipping cost for Peninsular Malaysia Delivery.
- For East Malaysia Shipping Fee, please refer to Shipping for more information.
Wallpapering Services Price
- The Service Price is set to “RM 0” as our arrangement is not to collect those fees before the start of work.
- Selected Services Fees are payable to the Professional Installers upon completion of work.
- The “RM 0” order is to acknowledge your wallpapering job requirement.
Accepted Payment Mathod
Debit & Credit Card:
- We accept Debit & Credit Cards (Visa, American Express & Master)
Mobile Payment & Digital Wallet:
- Apple Pay, Google Pay & Chrome Payment Request by a supported browser.
FPX:
- Not available yet.
Product Color Tone vs Product Image & Studio Photo
Product Image
- The Product Images use on the website have been compressed to improve the page loading speed & only served in decent quality for digital devices screen.
Studio Photo
- The Studio Photos can help you to associate how the wallpaper looks like in a designated space.
- The images are designed & provided by the manufacturer & they are for reference only.
Product Color Tone
- The Color Tone of Product Images & Studio Photos might be different on different screen setting, some digital devices displayed a warmer color image & some display cooler color by default or by custom setting.
- The Color Tone of Physical Products is manufactured with High-Quality Texturizing Effect based on its Theme, Pattern & Color.
Order
Order & Product Quantity
- Minimum Quantity Per Order = 2
- Maximum Quantity Per Order = 20
- Stocktake = Every Saturday
- Stock Check = Please Call or WhatsApp us for confirmation.
Shopping Cart
Shopping Cart (Trolley)
- A place that keeps a record of the products that you have chosen to buy from us before you actually buy them.
- Once you have confirmed to buy the chosen products, you may proceed to checkout (order & make the payment).
Checkout
Checkout (Order & Make Payment)
- The area of our website where you Order & Make Payment.
- Please double-check the information you entered is correct before proceeding to Pay.
Secured Connections
- Our Website is Encrypted with SSL.
- We are using Stripes as our Payment Gateway, an International Leading Payment Gateway.
- You are safe & protected to browse, subscribe as a member, order & make a payment on this website.
Email Notification
- You will receive the following emails from us after your order:
- Order Status
- Invoice
- Shipping Information
- Other Updates or Notes
Note:
If you couldn’t found any email from us, please check if your email address entered is correct & also check if the email was sent to your Spam/Junk Mailbox.
Shipping
Shipping Coverage Area
Malaysia:
- Nationwide (including Sabah, Sarawak & Labuan)
International:
- Not available at the moment.
Shipping & Delivery (Peninsular Malaysia)
Default Shipping Company:
- City-Link, GDex, or other available Couriers.
Delivery Lead Time:
- 1 – 3 Working Days.
- The Delivery Leadtime might be affected during festival seasons or critical outbreaks.
Shipping Fee:
- Free (Within Peninsular Malaysia)
Shipping & Delivery (Sabah, Sarawak & Labuan)
Default Shipping Company:
- Ultimate, Amber, or other available Shipping Companies.
Delivery Lead Time:
- 4 – 10 Working Days.
- The Delivery Leadtime might be affected during festival seasons or critical outbreaks.
Shipping Fee:
- Around RM40 Per Roll (1 Roll Korean Wallpaper is around 5.8kg).
- For example, if you ordered 4 Rolls of Korean Wallpaper from us, the weight is around 23kg, which means the shipping fee is around RM140 to RM160 for the order.
- The shipping rate might be higher in Rural Area.
- Shipping Company will collect the Shipping Fee from you when you received the goods.
Minimum Order:
- Minimum Order of 2 Rolls per Transaction.
Order Cancellation, Exchange, Return & Refund
Order Cancellation & Refund
Yes.
- Before you received a shipping update from us, order status is still in “Processing”.
- We will refund to the bank account details that you provided.
No.
- After you received a shipping update from us, order status is in “Completed”.
- As the order has been shipped out & we won’t accept a refund.
Return & Exchange
Please follow the Exchange Policy below:
- We recommend you check the Product Quality once you receive the goods & notify us if there are any Product Defects.
- We will do an exchange for a Defective Product with proof.
- The exchange will be for the same product code.
- If the same product is out of stock, we would recommend you to choose from our product of the same grade or do a Refund.
- We would like you to return the Defective Product to us and we will bear the Return Shipping Cost.
- We will deposit the Return Shipping Cost to you.
Return & Refund
Please follow the Return & Refund Policy below:
- We would recommend you to check the Product Quality once you receive the goods & notify us if there are any Product Defects.
- If you choose not to do an Exchange, we will Refund a Defective Product with proof.
- We would like you to return the Defective Product to us and we will bear the Return Shipping Cost.
- We will deposit the Refundable Amount & Return Shipping Cost to you at once.
User Account
Dashboard (Manage your Account)
- From your account dashboard, you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
Order Details & Updates
- You can view the details & updates of your recent orders.