• An E-Commerce Website that provides Premier Grade Wallpaper Product & Professional Wallpapering Services.
• This Website is an asset of Elegance Decorative Arts, managed by Elegan Team.

• A Creative Team from Elegance Decorative Arts (Elegan) that focuses on Digital & Social Media Marketing.

• A Malaysia registered company founded on 16 August 2017, well known as Elegan in Wallpaper Industry.
• Our Office is located at Segamat, Johor, Malaysia.

• We don’t have any Showrooms or Branches.
• We’d adopted to Digitalization Working Environment since our foundation.
• We have a Home Office located in Segamat, Johor, Malaysia as registered in SSM.
• Malaysia Online Wallpaper Shop represented us as it named, our customer no need to go to a showroom, all by Online & On-Site Service.
• Our Office Administrations are all done Remotely Online & Web Server.
• Our Consultants & Site Supervisors are mostly traveling in Central, Southern & East Coast.
• Our business operates in the following Model:
  • Online Mode
    • Customer Order from us in our Online Shop.
    • Online Consultation Service.
  • O2O Mode (Online-To-Offline)
    • Customer makes Appointment.
    • On-Site Consultation Service.
  • Project Collaborator
    • Collaborate with Main-Construction Company.
    • Collaborate with Interior Design Companies.

• Cost Saving & Paperless:
  • We do have our Operating Cost as same as any business, however, we are able to lower our fixed-cost (esp. in Rental & Maintenance) without having a physical showroom or shop.
  • Paperless Administrative, save paper & printing cost as well as environmentally friendly.
  • Therefore, we are able to offer our customers the best price in town.
  • 20% Discount (Our Price) to 25% Discount (During Sale).
  • Our Customer enjoy great savings with the same grade of product & services.
• Elegan vs Others:
  • Elegan
    • Only specialized in Wallpaper & related services Online & On-Site.
    • Serve by Professional Consultant.
    • With In-House Installation Team.
  • Other Player on Market (A)
    • Having physical showrooms/branches only in Major Cities.
    • Serve by Sales Person.
    • Without In-House Installation Team.
  • Other Player on Market (B)
    • Having a local shop in town, offering various services such as flooring, curtain & blinding.
    • Serve by Sales Person.
    • Without In-House Installation Team.

• We only sell Superior, Premier & Exceptional Grade Wallpaper Product in our Online Shop.
  • Korean Wallpaper – PVC Paper-Backed – 3.5′
  • European Wallpaper (Italy, Germany & Belgium, etc) – PVC Non-Woven – 1.75′ 
• To maintain & sustain our customer satisfaction level, we DO NOT SELL Self-Adhesive Wallpaper (Sticker) or any OEM Wallpaper.

• Yes.
• We only sell Japanese Wallpaper (Overlap & Cut – Seamless) in On-Demand or On-Site Only.

• Yes.
• We have various type of Top Grade Wall Mural Product:-
  • Non-Woven Fabric – Matte Satin
  • Non-Woven Fabric
  • UVGEl Non-Woven Fabric
  • UVGel PVC Paper-Backed
  • PVC Paper-Backed (Discontinued)
• On-Demand & On-Site Basis.

• Yes.
• We provide all kind of Professional Wallpapering Service:
  • Wallpaper Installation Service – General Wall
  • Wallpaper Installation Service – Staircase Wall
  • Wallpapering Service – Ceiling
  • Remove Existing Wallpaper

• Our In-House Professional Installers.
• Our Authorized Professional Installers.

• Premier Grade Wallpaper can last above 10 Years in general with minimal maintenance.
• However, if you only buy product from us & received the wallpaper with defects, we will provide 1 to 1 exchange.
• Before Installation – Yes
  • Our Installer will check the product quality before installation.
  • If there are any product defects, we will provide a 1 to 1 exchange.
• After Installation – No
  • There will be difficult to determine if defects are from the manufacturer.
  • Please see Workmanship Warranty for more info.

• Yes
• Notify Elegan if there are any Workmanship Errors.

NOTE:

• Works:
  • Professional Installer will use exclusive tools & adhesive for Wallpapering Works.
• Seaming:
  • Please note that common wallpaper are with seaming (joining).
  • You may find higher chances to discover the seaming line for some patterns or colors.
  • Most of the time, its due to the angle of light or Sunlight.
• Wall Conditions:
  • Wall Conditions have great impact for Wallpapering Quality.
  • Before Wallpapering, we recommend to:
    • Repair any Major Wall Leveling Issue.
    • Moistureproof the Wall with good sealing & waterproof work. 
    • Apply suitable Under-Coat Sealer before Wallpapering in any cases.
    • Apply delicated Under-Coat Sealer for Oily or Dusty Wall Surface.

• The Product Price is NOT inclusive of Installation Fee & other Addons.
• We’d absorbed the shipping cost for Peninsular Malaysia Delivery.
• For East Malaysia Shipping Fee, please refer to Shipping for more information.

• The Service Price is set to “RM 0” as our arrangement is not to collect those fees before the start of work.
• Selected Services Fees are payable to the Professional Installers upon completion of work.
• The “RM 0” order is to acknowledge your wallpapering job requirement.

Debit & Credit Card:

• We accept Debit & Credit Cards (Visa, American Express & Master)

Mobile Payment & Digital Wallet:

• Apple Pay, Google Pay & Chrome Payment Request by a supported browser.

FPX:

• Not available yet.

• The Product Images use on the website have been compressed to improve the page loading speed & only served in decent quality for digital devices screen.

• The Studio Photos can help you to associate how the wallpaper looks like in a designated space.
• The images are designed & provided by the manufacturer & they are for reference only.

• The Color Tone of Product Images & Studio Photos might be different on different screen setting, some digital devices displayed a warmer color image & some display cooler color by default or by custom setting.
• The Color Tone of Physical Products is manufactured with High-Quality Texturizing Effect based on its Theme, Pattern & Color.

• Minimum Quantity Per Order = 2
• Maximum Quantity Per Order = 20
• Stocktake = Every Saturday
• Stock Check = Please Call or WhatsApp us for confirmation.

• A place that keeps a record of the products that you have chosen to buy from us before you actually buy them.
• Once you have confirmed to buy the chosen products, you may proceed to checkout (order & make the payment).

• The area of our website where you Order & Make Payment.
• Please double-check the information you entered is correct before proceeding to Pay.

• Our Website is Encrypted with SSL.
• We are using Stripes as our Payment Gateway, an International Leading Payment Gateway.
• You are safe & protected to browse, subscribe as a member, order & make a payment on this website.

• You will receive the following emails from us after your order:
  • Order Status
  • Invoice
  • Shipping Information
  • Other Updates or Notes

Note:

If you couldn’t found any email from us, please check if your email address entered is correct & also check if the email was sent to your Spam/Junk Mailbox.

Malaysia:

• Nationwide (including Sabah, Sarawak & Labuan)

International:

• Not available at the moment.

Default Shipping Company:

• City-Link, GDex, or other available Couriers.

Delivery Lead Time:

• 1 – 3 Working Days.
• The Delivery Leadtime might be affected during festival seasons or critical outbreaks.

Shipping Fee:

• Free (Within Peninsular Malaysia)

Default Shipping Company:

• Ultimate, Amber, or other available Shipping Companies.

Delivery Lead Time:

• 4 – 10 Working Days.
• The Delivery Leadtime might be affected during festival seasons or critical outbreaks.

Shipping Fee:

• Around RM40 Per Roll (1 Roll Korean Wallpaper is around 5.8kg).
• For example, if you ordered 4 Rolls of Korean Wallpaper from us, the weight is around 23kg, which means the shipping fee is around RM140 to RM160 for the order.
• The shipping rate might be higher in Rural Area.
• Shipping Company will collect the Shipping Fee from you when you received the goods.

Minimum Order:

• Minimum Order of 2 Rolls per Transaction.

Yes.

• Before you received a shipping update from us, order status is still in “Processing”.
• We will refund to the bank account details that you provided.

No.

• After you received a shipping update from us, order status is in “Completed”.
• As the order has been shipped out & we won’t accept a refund.

Please follow the Exchange Policy below:

• We recommend you check the Product Quality once you receive the goods & notify us if there are any Product Defects.
• We will do an exchange for a Defective Product with proof.
• The exchange will be for the same product code.
• If the same product is out of stock, we would recommend you to choose from our product of the same grade or do a Refund.
• We would like you to return the Defective Product to us and we will bear the Return Shipping Cost.
• We will deposit the Return Shipping Cost to you.

Please follow the Return & Refund Policy below:

• We would recommend you to check the Product Quality once you receive the goods & notify us if there are any Product Defects.
• If you choose not to do an Exchange, we will Refund a Defective Product with proof.
• We would like you to return the Defective Product to us and we will bear the Return Shipping Cost.
• We will deposit the Refundable Amount & Return Shipping Cost to you at once.

• From your account dashboard, you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

• You can view the details & updates of your recent orders.